St Helens & Knowsley Hospital Patient Experience Report Qtr 1 2014 /15

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Summary of report content

This report is a regular quarterley report produced by Healthwatch Knowsley based on comments they received from the public regarding St Helens and Knowsley Hopsital. This report covers Quarter One of 2014/2015 (April to June 2014). 26 comments were collected in this period. Sentiment was mixed and the comments related to the following areas: Care & Compassion Dignity Hygiene Nutrition & Hydration Communication Waiting for appointment Waiting at appointment Discharge Accessibility Quality & Safety Staff Attitudes Coordination of services. Recommendations were made but no response from a provider included in this report.

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General details

Report title 
St Helens & Knowsley Hospital Patient Experience Report Qtr 1 2014 /15
Local Healthwatch 
Healthwatch Knowsley
Date of publication 
Monday, 20 November, 2017
Date evidence capture began 
Tuesday, 1 April, 2014
Date evidence capture finished 
Monday, 30 June, 2014
Type of report 
Report
Public opinion
Key themes 
Access
Cleanliness hygiene and infection control
Communication between staff and patients
Discharge
Quality of care
Staff attitudes
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-1828

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey

Details of health and care services included in the report

Secondary care services 
Day care
Inpatient care
Outpatients
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
26
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.