St Helens & Knowsley Hospital Patient Experience Report Qtr 1 2014 /15Download (PDF 5.46MB)
Summary of report contentThis report is a regular quarterley report produced by Healthwatch Knowsley based on comments they received from the public regarding St Helens and Knowsley Hopsital. This report covers Quarter One of 2014/2015 (April to June 2014). 26 comments were collected in this period. Sentiment was mixed and the comments related to the following areas: Care & Compassion Dignity Hygiene Nutrition & Hydration Communication Waiting for appointment Waiting at appointment Discharge Accessibility Quality & Safety Staff Attitudes Coordination of services. Recommendations were made but no response from a provider included in this report.
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St Helens & Knowsley Hospital Patient Experience Report Qtr 1 2014 /15
Date of publication
Monday, 20 November, 2017
Date evidence capture began
Tuesday, 1 April, 2014
Date evidence capture finished
Monday, 30 June, 2014
Type of report
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of care
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Secondary care services
Accident & emergency
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?