Summary of report content
This report is a regular quarterley report produced by Healthwatch Knowsley based on comments they received from the public regarding St Helens and Knowsley Hopsital. This report covers Quarter One of 2014/2015 (April to June 2014). 26 comments were collected in this period. Sentiment was mixed and the comments related to the following areas: Care & Compassion Dignity Hygiene Nutrition & Hydration Communication Waiting for appointment Waiting at appointment Discharge Accessibility Quality & Safety Staff Attitudes Coordination of services. Recommendations were made but no response from a provider included in this report.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.