Spotlight on mental_health in Aldershot, Hampshire

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Summary of report content

This report was published in Sept 2017, following a piece of work in July and August 2019 with 24 mental health service users. The project particularly targeted one of the more deprived areas in the county which has high levels of mental health morbidity. The report describes how a number of workshops were held bringing together service users and professionals including GPs, Receptionists and Practice Managers. It states the recommendations from these events were shared with a wider network at a showcase event. As part of this work Healthwatch Hampshire also designed a survey to audit the inclu¬sion and presentation of mental health information in the waiting areas of GP surgeries, as well as the layout and atmosphere of the waiting rooms themselves. As part of our research into people’s experience of presenting mental health concerns to a GP, Healthwatch Hampshire staff and volunteers visited all 6 of Aldershot’s GP surgery waiting rooms. In August 2017, a group of service users reviewed all of Aldershot’s GP websites to see what specific mental health information they contained reviews included: mental wellbeing, symptoms, specific diagnoses, signposting to treatments and self-care. Additionally, website reviews looked at whether information and signposting was easy to find and how appropriate the language and the messages behind it were. Whilst there is no specific reference within the report to identified impact and outcomes, the report does include comments such as ‘Over 90% of surgery staff said that they would implement the idea’; ‘This idea would need to be investigated in more detail and may have serious cost implications’; ‘…this idea was least supported by health professionals as they felt they would be stigmatising …’; and ‘The idea was widely accepted by health professionals and service users alike’.

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General details

Report title 
Spotlight on mental_health in Aldershot, Hampshire
Local Healthwatch 
Healthwatch Hampshire
Date of publication 
Saturday, 9 September, 2017
Date evidence capture began 
Saturday, 9 September, 2017
Date evidence capture finished 
Saturday, 9 September, 2017
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Health and safety
Information providing
Staff levels
Staff training
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other (please specify)
If this work has been done in partnership, who is the partner? 
Vanguard Programme
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Mental health services 
Child and adolescent mental health services (CAMHS)
Mental health recovery service

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.