Spotlight on how GP surgeries have been supporting people during Covid

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Summary of report content

Healthwatch Medway reviewed 50 GP webistes to review the information provision during the pandemic. 

They found that 10 surgeries had no website at all. 9 practice websites had no information about Covid-19. None of the websites included alternative ways for people who had no access to technology to access the GP service. A quarter (26%) of websites had no information about the new procedures for visiting the surgery such as PPE or social distancing. 75% of websites had no information about other sources of support for patients such as mental health. 13% of websites had no mention of their Patient Participation Groups which suggests that PPG groups don’t exist at that practice.

Healthwatch Medway made a number of recommendations in the report. 

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General details

Report title 
Spotlight on how GP surgeries have been supporting people during Covid
Local Healthwatch 
Healthwatch Medway
Date of publication 
Friday, 25 September, 2020
Type of report 
Report
Key themes 
Communication between staff and patients
Information providing
Lifestyle and wellbeing
Support
Healthwatch reference number 
Rep-7818

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Website Feedback
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
N/A
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.