Spotlight on how GP surgeries have been supporting people during CovidDownload (PDF 2.93MB)
Summary of report content
Healthwatch Medway reviewed 50 GP websites to review the information provision during the pandemic.
They found that 10 surgeries had no website at all. 9 practice websites had no information about Covid-19. None of the websites included alternative ways for people who had no access to technology to access the GP service. A quarter (26%) of websites had no information about the new procedures for visiting the surgery such as PPE or social distancing. 75% of websites had no information about other sources of support for patients such as mental health. 13% of websites had no mention of their Patient Participation Groups which suggests that PPG groups don’t exist at that practice.
Healthwatch Medway made a number of recommendations in the report.