Summary of report content
Healthwatch Kent have summarised the feedback heard from local residents about the GP services in their area. Between April 2017 and November 2018, 365 people gave feedback via the Helpline, email and conversations with Healthwatch Kent. Overall, the majority of people provided negative experiences (394 comments) of their GP services and 129 positive comments. The main issues highlighted in this report were: Long waiting times for appointments and difficulties getting an appointment; Quality of treatment is not always what it should be; Staff attitudes and customer service; Complications and delays to referral processes; Challenges for patients to get prescriptions and manage their medicines; and Concerns about changes to GP services such as closures and mergers. The report was shared with the Clinical Commissioning Groups in Kent and they were asked to respond to the feedback.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.