Spotlight on GP services

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Summary of report content

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General details

Report title 
Spotlight on GP services
Local Healthwatch 
Healthwatch Kent
Date of publication 
Monday, 3 April, 2017
Date evidence capture began 
Monday, 3 April, 2017
Date evidence capture finished 
Friday, 30 November, 2018
Type of report 
Healthwatch England general insight review
Key themes 
Access
Booking appointments
Complaints procedure
Medication
Prescription
Quality of treatment
Service closure
Staff attitudes
Healthwatch reference number 
Rep-4460

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
User stories
How was the information collected? 
Telephone
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
365
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.