Spotlight on Folkestone & Hythe

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Summary of report content

The report from Healthwatch Kent covers Folkestone & Hythe District Council to talk to staff about their experiences of local health and social care services. Healthwatch Kent spoke to 230 people with 32 people giving in-depth feedback on the the services. Areas touched on in this report are: GP practice, dementia, general surgery, maternity, social care services, adult social care, accident & emergency, NHS 111, equipment service, respiratory conditions and Alzheimer's disease or dementia.

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General details

Report title 
Spotlight on Folkestone & Hythe
Local Healthwatch 
Healthwatch Kent
Date of publication 
Thursday, 20 December, 2018
Date evidence capture began 
Thursday, 1 November, 2018
Date evidence capture finished 
Thursday, 1 November, 2018
Type of report 
Healthwatch England general insight review
Key themes 
Booking appointments
Healthwatch reference number 

Methodology and approach

Primary research method used 
Structured interview
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
General surgery
Social care services 
Adult social care
Urgent and emergency care services 
Accident & emergency
NHS 111
Other services 
Equipment service

Details about conditions and diseases

Conditions or diseases 
Respiratory conditions
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include staff's views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.