Spotlight on Communication with BAME Communities in Worcestershire

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Summary of report content

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Report 
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General details

Report title 
Spotlight on Communication with BAME Communities in Worcestershire
Local Healthwatch 
Healthwatch Worcestershire
Date of publication 
Monday, 13 March, 2017
Type of report 
Local analysis
Key themes 
Access
Administration
Admission
Communication between staff and patients
Digitalisation of services
Health inequalities
Information providing
Patient records
Support
Other information of note about this report 
Good Practice
BME
Healthwatch reference number 
Rep-1158

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
Primary research method used 
Observation
Structured interview
Survey
User stories
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
68
Age group 
Not known
Gender 
All
Ethnicity 
Mixed / multiple ethnic groups
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.