Summary of report contentHealthwatch Worcestershire created a “Spotlight On” Report, where they use information that they have gathered to highlight an issue or topic, in this case communication with Black, Asian & Minority Ethnic (BAME) Communities. This report uses information gathered from: - Work carried out for HWW by Age UK Herefordshire & Worcestershire to assist in engagement with people from Black, Asian & Minority Ethnic (BAME) communities. 258 individuals reported their experiences to HWW using a “Your View” form in 2015/16. They spoke to a further 51 people at engagement events. -Results of the “snapshot” Survey on awareness of the Care Act 2014, completed by 159 people from BAME communities. This report covers language and communication, interpreting services, use of the internet, best ways for people from BAME communities to find out about services and awareness of the Care Act 2014.
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Spotlight on Communication with BAME Communities in Worcestershire
Date of publication
Monday, 13 March, 2017
Type of report
Communication between staff and patients
Digitalisation of services
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Primary care services
Number of people who shared their views
Mixed / multiple ethnic groups
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?