Spotlight on Communication with BAME Communities in Worcestershire

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Summary of report content

Healthwatch Worcestershire created a “Spotlight On” Report, where they use information that they have gathered to highlight an issue or topic, in this case communication with Black, Asian & Minority Ethnic (BAME) Communities. This report uses information gathered from: - Work carried out for HWW by Age UK Herefordshire & Worcestershire to assist in engagement with people from Black, Asian & Minority Ethnic (BAME) communities. 258 individuals reported their experiences to HWW using a “Your View” form in 2015/16. They spoke to a further 51 people at engagement events. -Results of the “snapshot” Survey on awareness of the Care Act 2014, completed by 159 people from BAME communities. This report covers language and communication, interpreting services, use of the internet, best ways for people from BAME communities to find out about services and awareness of the Care Act 2014.

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General details

Report title 
Spotlight on Communication with BAME Communities in Worcestershire
Local Healthwatch 
Healthwatch Worcestershire
Date of publication 
Monday, 13 March, 2017
Type of report 
Local analysis
Key themes 
Communication between staff and patients
Digitalisation of services
Health inequalities
Information providing
Patient records
Other information of note about this report 
Good Practice
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
Primary research method used 
Structured interview
User stories
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Mixed / multiple ethnic groups
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.