On the spot visit: trauma & orthopaedics service

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Summary of report content

Healthwatch Bucks asked people how Buckinghamshire Healthcare NHS Trust’s (BHT) Trauma and Orthopaedics service (T&O) could be improved. BHT wanted to get views on some ideas to save people trips to the hospital and reduce the time they wait for an appointment.

Healthwatch visited 10 clinics in October 2019 and spoke to 101 people.

The report looks at:

  • People’s experience of being referred to the clinics and getting appointments
  • Information given to people before the appointment
  • Reminders about appointments
  • People’s views about the option of having virtual appointments in future
  • Whether people would be happy to have an appointment with a specialist nurse or physiotherapist in future if it meant a shorter wait
  • Advice and information about managing their condition
  • Opinions about the service overall.


The report concludes with recommendations about alternatives to face to face appointments and information and advice to patients.

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General details

Report title 
On the spot visit: trauma & orthopaedics service
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Tuesday, 5 October, 2021
Date evidence capture began 
Tuesday, 1 October, 2019
Date evidence capture finished 
Thursday, 31 October, 2019
Key themes 
Booking appointments
Communication between staff and patients
Digitalisation of services
Holistic support
Information providing
Quality of appointment
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Service Provider
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.