Summary of report contentIn 2015, Healthwatch Devon carried out a short survey, asking people about their experiences of leaving hospital. The survey was conducted in response to the launch of Healthwatch England’s special inquiry into people’s experiences of leaving hospital and care in 2014. The survey was available online and in hard copy. The team received more than 300 responses. Most respondents seemed happy with their discharge experience, however, 1 in 3 reported that they were ‘not very happy’ or ‘not at all happy’. The findings indicated that the 3 top causes of dissatisfaction were timeliness, aftercare and communication. Respondents indicated that the main improvement that could be made was ‘coordination of care between hospital and home’. Healthwatch Devon made 5 recommendations. The report noted that the findings were similar to a report published 3 years ago, indicating that problems with discharge processes were persistent. The report included a response from the Royal Devon and Exeter NHS Foundation Trust.
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Speaking out on leaving hospital
Date of publication
Wednesday, 1 July, 2015
Type of report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Secondary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?