Speaking out on leaving hospital

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Summary of report content

In 2015, Healthwatch Devon carried out a short survey, asking people about their experiences of leaving hospital. The survey was conducted in response to the launch of Healthwatch England’s special inquiry into people’s experiences of leaving hospital and care in 2014. The survey was available online and in hard copy. The team received more than 300 responses. Most respondents seemed happy with their discharge experience, however, 1 in 3 reported that they were ‘not very happy’ or ‘not at all happy’. The findings indicated that the 3 top causes of dissatisfaction were timeliness, aftercare and communication. Respondents indicated that the main improvement that could be made was ‘coordination of care between hospital and home’. Healthwatch Devon made 5 recommendations. The report noted that the findings were similar to a report published 3 years ago, indicating that problems with discharge processes were persistent. The report included a response from the Royal Devon and Exeter NHS Foundation Trust.

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General details

Report title 
Speaking out on leaving hospital
Local Healthwatch 
Healthwatch Devon
Date of publication 
Wednesday, 1 July, 2015
Type of report 
Report
Key themes 
Discharge
Healthwatch reference number 
Rep-5416

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey

Details of health and care services included in the report

Secondary care services 
Inpatient care

Details of people who shared their views

Number of people who shared their views 
300
Age group 
All
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.