Southampton Homeless Healthcare team report

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Summary of report content

Healthwatch Southampton was invited by the Homeless Healthcare Team to conduct a survey around patient experience. They carried out three sessions at two different venues and collected the responses from 36 of the team's clients. Three questions were asked: What is your experience of the Homeless Healthcare Team, including access and ability to see preferred staff?  Is there anything you would like to see improved?  How would you rate your overall experience of the service? (Out of 5) The patients that were surveyed were extremely positive about the service provided by the Homeless Healthcare Team and the vast majority of patients surveyed stated that they did not believe that the service provided by Homeless Healthcare Team needed improvement.

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Report 
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General details

Report title 
Southampton Homeless Healthcare team report
Local Healthwatch 
Healthwatch Southampton
Date of publication 
Wednesday, 1 March, 2017
Date evidence capture began 
Tuesday, 24 January, 2017
Date evidence capture finished 
Friday, 17 February, 2017
Type of report 
Report
Key themes 
Access
Building and facilities
Communication between staff and patients
Health and safety
Information providing
Lifestyle and wellbeing
Prescription
Quality of treatment
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-1136

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Service Provider
If this work has been done in partnership, who is the partner? 
Homeless Healthcare Team Southampton
Primary research method used 
Focus group
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Mental health services 
Mental health crisis service
Mental health recovery service

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
36
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Other population characteristics 
Homeless people
People who misuse drugs
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.