Summary of report contentHealthwatch Southampton was invited by the Homeless Healthcare Team to conduct a survey around patient experience. They carried out three sessions at two different venues and collected the responses from 36 of the team's clients. Three questions were asked: What is your experience of the Homeless Healthcare Team, including access and ability to see preferred staff? Is there anything you would like to see improved? How would you rate your overall experience of the service? (Out of 5) The patients that were surveyed were extremely positive about the service provided by the Homeless Healthcare Team and the vast majority of patients surveyed stated that they did not believe that the service provided by Homeless Healthcare Team needed improvement.
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Southampton Homeless Healthcare team report
Date of publication
Wednesday, 1 March, 2017
Date evidence capture began
Tuesday, 24 January, 2017
Date evidence capture finished
Friday, 17 February, 2017
Type of report
Building and facilities
Communication between staff and patients
Health and safety
Lifestyle and wellbeing
Quality of treatment
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Homeless Healthcare Team Southampton
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Mental health services
Mental health crisis service
Mental health recovery service
Types of long term conditions
Mental health condition
Number of people who shared their views
Other population characteristics
People who misuse drugs
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?