Southampton, Hampshire, Isle of Wight & Portsmouth Local Maternity System

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Summary of report content

In 2017 midwives and service managers from hospitals within Southampton, Hampshire, Isle of Wight & Portsmouth Local Maternity System (SHIP LMS) worked together with Wessex Voices (Healthwatch Dorset, Hampshire, Isle of Wight, Portsmouth and Southampton) to develop a survey which would help capture the experiences of local women and their families when using local maternity services. The report was published in January 2018, providing 9 key recommendations to maternity services across SHIP.

Feedback showed that women within SHIP had positive experiences of their care, however there were clear areas where improvements could be made. Women in SHIP told us they wanted:

  • Clear & easy access to information & support
  • Clear communication at referral
  • Improved communication with consistent and easy to understand terminology
  • More information at discharge
  • Consistency of midwives
  • Better management of expectations
  • Improved breastfeeding support
  • Improved diagnosis & treatment of tongue tie
  • Free ante-natal classes for all

This report responds to the Maternity Matters recommendations provided in January 2018, and provides an update on our progress. We are also working towards the ambitions of The National Maternity Review (Better Births). A link for this can be found on the last page of this report.

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General details

Report title 
Southampton, Hampshire, Isle of Wight & Portsmouth Local Maternity System
Local Healthwatch 
Healthwatch Dorset
Healthwatch Hampshire
Healthwatch Isle of Wight
Healthwatch Portsmouth
Healthwatch Southampton
Date of publication 
Monday, 1 April, 2019
Date evidence capture began 
Tuesday, 1 January, 2019
Date evidence capture finished 
Thursday, 28 February, 2019
Type of report 
Report
Key themes 
Access
Communication between staff and patients
Information providing
Quality of care

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Service Provider
If this work has been done in partnership, who is the partner? 
Southampton, Hampshire, Isle of Wight & Portsmouth Local Maternity System (SHIP LMS)
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Maternity

Details about conditions and diseases

Conditions or diseases 
Fertility, pregnancy and childbirth
What type of pregnancy or maternity themes are included in the report 
Pregnant

Details of people who shared their views

Age group 
All people 18 and over
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not known
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.