The Somali community in Hackney and their experience of health and care services

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Summary of report content

This research into the experiences of the Somali community in Hackney is borne out of an awareness that the community experience particular challenges in accessing health and social care and other support services, including complaining to the NHS.

To complete this research, Healthwatch Hackney worked in partnership with local community organisation, Connecting All Communities, to interview and survey community members.

The majority of participants were between 30 to 60 years old. In addition, men were underrepresented, completing only 9% of the surveys. In total, Healthwatch Hackney heard from 32 people in the Somali community about their experiences of health and care services.

A high number of interviewees reported it was impossible or difficult to access services. For all services apart from the GP, over 50% of respondents said it was either not easy or not possible for them to access the service.

60% of respondents said they experienced a language barrier when accessing services, 34% experienced no problems.

12participants reported they do not use health or care services as “No available interpreters were offered/available”, and 11 cited a “lack of trust”.

Healthwatch Hackney made 9 recommendations in this report.

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General details

Report title 
The Somali community in Hackney and their experience of health and care services
Local Healthwatch 
Healthwatch Hackney
Date of publication 
Monday, 16 August, 2021
Date evidence capture began 
Thursday, 1 July, 2021
Date evidence capture finished 
Saturday, 31 July, 2021
Key themes 
Booking appointments
Communication between staff and patients
Health inequalities
Information providing
Quality of appointment

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
Connecting All Communities
Primary research method used 
Structured interview

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Sexual health
Mental health services 
Psychiatry / mental health (other services)
Social care services 
Home care / domiciliary care

Details of people who shared their views

Number of people who shared their views 
Age group 
18-24 years
25-64 years
65-85 years
Black/ African / Caribbean / Black British
Does the information include public's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.