So what? Impact report 2021/2022

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Summary of report content

Healthwatch Lincolnshire report on the themes in the feedback they received and the impact of the work they’ve undertaken in 2021/2022.  The report also includes responses from providers

Issues covered included

  • Access to GPs
  • Access to dental services
  • Covid-19 vaccination and sites
  • A&E waiting times
  • Treatment of carers in A&E
  • Ambulance turn around times
  • Hospital waiting lists
  • Hospital discharge
  • Visiting people in hospital

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General details

Report title 
So what? Impact report 2021/2022
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Tuesday, 26 July, 2022
Date evidence capture began 
Thursday, 1 April, 2021
Date evidence capture finished 
Thursday, 31 March, 2022
Key themes 
Booking appointments
Digitalisation of services
Health protection
Information providing
Quality of care
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Urgent and emergency care services 
Accident & emergency
Ambulance services

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.