Summary of report contentHealthwatch Lancashire and Healthwatch Blackpool created this impact report to illustrate the impacts and outcomes, as well as the motivations and methods, of their work. It aims to demonstrate to the public how their voice is heard and raise awareness of the benefits of sharing their experience of Health and Social Care Services with their local Healthwatch. It covers a number of topics, from who the two local Healthwatch are and what their responsibilities are, to thier workplan, ongoing projects and their achievements. There are engagement figures and stats as well as a comprehensive listing of what has changed in the area as a result of Healthwatch intervention raising the public's voice. The report gives a summary of projects the two Healthwatch have worked on, including: - Care Home Enter and View Programme - Access to Dental Services For Care Home Residents - Your Voice: GP Surgeries, Pharmacies, A&E departments - Your Dentist, Your Say - Mystery Shopping Report: Accessing Hospitals With a Visual Impairment The report also identifies good practice and positive messages, then goes on to ask what they can do better and even includes a feedback form within it.
Would you like to look at:
So What? Impact report
Date of publication
Wednesday, 28 March, 2018
Date evidence capture began
Wednesday, 1 April, 2015
Date evidence capture finished
Friday, 31 March, 2017
Type of report
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Health and safety
Lifestyle and wellbeing
Quality of appointment
Quality of care
Quality of regulation
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Urgent care services
Secondary care services
Acute services with overnight beds
Child and adolescent mental health services (CAMHS)
Counselling/improving access to psychological therapies (IAPT)
Accident & emergency
Mental health services
Community mental health team (CMHT)
Mental health crisis service
Mental health recovery service
Older peoples mental health community service
Psychiatry / mental health (other services)
Community based services for people with mental health needs
Conditions or diseases
Types of disabilities
Social / behavioural
Types of long term conditions
Blindness or severe visual impairment
Mental health condition
Number of people who shared their views
Other population characteristics
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Network related impact
Tangible Impact (cost related)
Tangible impact (not cost related)