So what? How the voice of people in Lancashire and Blackpool makes a difference to health and social care services, influences change and creates improvement.

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Summary of report content

Healthwatch Lancashire and Healthwatch Blackpool report on the impact they have achieved during the period April 2015 to March 2017. During this period, they:

  • spoke to over 3,600 people
  • published 82 reports
  • Visited over 115 services

The report highlights the impact that enter and view visits have had on care home providers.  They have raised concerns about or taken action on  access to dental care for care home residents, access to GP surgeries, the services provided by pharmacies; the local dental access centre, A&E departments, accessing hospitals with a visual impairment, access to mental health services, screening and immunisations; homeless people and people in poverty.

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General details

Report title 
So what? How the voice of people in Lancashire and Blackpool makes a difference to health and social care services, influences change and creates improvement.
Local Healthwatch 
Healthwatch Lancashire
Date of publication 
Wednesday, 21 December, 2016
Date evidence capture began 
Wednesday, 1 April, 2015
Date evidence capture finished 
Friday, 31 March, 2017
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Mental health services 
Community mental health team (CMHT)
Social care services 
Nursing care home
Residential care home
Community services 
Community based services for people who misuse substances
Urgent and emergency care services 
Accident & emergency
Other services 
Prison healthcare services

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Other population characteristics 
Homeless people
People who misuse drugs
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.