Snapshot survey Coronavirus (Covid-19)

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Summary of report content

Healthwatch Merton undertook a survey of local residents about the impact of the Covid-19 pandemic on people’s lives.  They received 63 responses.

Four in five stated that the pandemic has impacted them or their family or friends.  Eighty five percent had received enough information to minimise infection.

Just over half felt that the pandemic had affected their access to healthcare. Nearly four in five had accessed their GP practice for non-Covid related issues.  Of these four in five had had a phone consultation and 6 percent had had a video call. People had both good and bad experiences of remote and face to face consultations.

There were no recommendations.

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General details

Report title 
Snapshot survey Coronavirus (Covid-19)
Local Healthwatch 
Healthwatch Merton
Date of publication 
Tuesday, 8 September, 2020
Date evidence capture began 
Friday, 15 May, 2020
Date evidence capture finished 
Friday, 5 June, 2020
Type of report 
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Digitalisation of services
Health protection
Information providing
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.