A snapshot of people with visual impairments' experiences of accessing health and care services in Leeds

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Summary of report content

Healthwatch Leeds wanted to highlight some of the experiences of the visually impaired so they could help to inform improvements in health and social care services. They also wanted to find out whether people could access information in a way which met their needs. 

Between January and March 2019, Healthwatch worked collaboratively with a number of organisations which helped with the engagement aspect of the research. They used focus groups to collect feedback. Overall, 113 people gave their views.

The biggest challenge people faced were their communication needs not being met and poor access to support. 

Healthwatch made recommendations about reviewing policies in health and social care organisations so that the communication needs of people with visual impairments could be catered for. 

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General details

Report title 
A snapshot of people with visual impairments' experiences of accessing health and care services in Leeds
Local Healthwatch 
Healthwatch Leeds
Date of publication 
Monday, 12 August, 2019
Date evidence capture began 
Tuesday, 1 January, 2019
Date evidence capture finished 
Monday, 25 March, 2019
Type of report 
Key themes 
Booking appointments
Building and facilities
Communication between staff and patients
Information providing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Types of disabilities 
Vision impairment

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.