A snapshot of people with visual impairments’ experiences of accessing health and care services in LeedsDownload (PDF 656KB)
Summary of report content
According to Leeds City Council’s statistics, there are 5684 adults with registered sight loss and severe sight loss in Leeds. Healthwatch Leeds wanted to shine a spotlight on the visually impaired community and highlight some of their experiences to inform improvements in health and social care service. They also want to find out whether people can access information in a way which meets their communication needs after the Accessible Information Standard has been in force for nearly 3 years. Between January and March 2019, they worked collaboratively with a number of organisations, who helped Healthwatch to reach out to people with visual impairments in different settings, including those who attended social groups and hospital eye clinics. Healthwatch also hosted a couple of focus groups to gain their feedback. Overall 113 people gave their feedback. In particular, people told us their experiences of health services.
The biggest challenges people faced when accessing health and care services are communication needs not being met and access to support. Three quarters of respondents wanted to see some improvements in health and care services. Based on our findings and respondents’ suggestions, Healthwatch made recommendations which they felt would be useful for health and care organisations looking to make improvements and better meet the needs of people with visual impairments.
This report received multiple service provider responses, all of which received this report well.