A snapshot of people with visual impairments’ experiences of accessing health and care services in Leeds

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Summary of report content

According to Leeds City Council’s statistics, there are 5684 adults with registered sight loss and severe sight loss in Leeds. Healthwatch Leeds wanted to shine a spotlight on the visually impaired community and highlight some of their experiences to inform improvements in health and social care service. They also want to find out whether people can access information in a way which meets their communication needs after the Accessible Information Standard has been in force for nearly 3 years. Between January and March 2019, they worked collaboratively with a number of organisations, who helped Healthwatch to reach out to people with visual impairments in different settings, including those who attended social groups and hospital eye clinics. Healthwatch also hosted a couple of focus groups to gain their feedback. Overall 113 people gave their feedback. In particular, people told us their experiences of health services.

The biggest challenges people faced when accessing health and care services are communication needs not being met and access to support. Three quarters of respondents wanted to see some improvements in health and care services. Based on our findings and respondents’ suggestions, Healthwatch made recommendations which they felt would be useful for health and care organisations looking to make improvements and better meet the needs of people with visual impairments.

This report received multiple service provider responses, all of which received this report well. 

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General details

Report title 
A snapshot of people with visual impairments’ experiences of accessing health and care services in Leeds
Local Healthwatch 
Healthwatch Leeds
Date evidence capture began 
Tuesday, 1 January, 2019
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Key themes 
Booking appointments
Building and facilities
Communication between staff and patients
Complaints procedure
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Types of disabilities 
Vision impairment

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.