Summary of report content
In March 2021, Healthwatch Barnet was contacted by community organisations expressing difficulties in using hospital transport for their journey to Barnet Hospitals. They surveyed 18 Barnet residents from different community groups through three focus groups to understand their experiences in more detail.
The following themes came up in their research:
- Difficulties in booking transport and long waiting times
- High parking costs and difficulties in finding car parking spaces on hospital sites
- Lack of information about available transport schemes, from the NHS and charities upon arrival, and different travel options
- The impact of COVID-19 for in-person appointments view and on the NHS Long Term Plan Chapter 4, digitally enabled care
The report contains 2 core recommendations. The report contains a response from the provider, Royal Free London NHS Foundation Trust.