Snapshot Insight Report: Hospital transport

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Summary of report content

In March 2021, Healthwatch Barnet was contacted by community organisations expressing difficulties in using hospital transport for their journey to Barnet Hospitals. They surveyed 18 Barnet residents from different community groups through three focus groups to understand their experiences in more detail.

The following themes came up in their research:

  • Difficulties in booking transport and long waiting times
  • High parking costs and difficulties in finding car parking spaces on hospital sites
  • Lack of information about available transport schemes, from the NHS and charities upon arrival, and different travel options
  • The impact of COVID-19 for in-person appointments view and on the NHS Long Term Plan Chapter 4, digitally enabled care

The report contains 2 core recommendations.  The report contains a response from the provider, Royal Free London NHS Foundation Trust.

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General details

Report title 
Snapshot Insight Report: Hospital transport
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Friday, 17 September, 2021
Date evidence capture began 
Monday, 1 March, 2021
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Car parking access
Car parking charges
Digitalisation of services
Quality of patient transport
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Voluntary and Community Sector
Primary research method used 
Focus group
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Other services 
Patient transport
Non-emergency ambulance service

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.