Snapshot Insight Report: Deaf People’s Healthcare Challenges

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Summary of report content

In May 2021, Healthwatch Barnet published a Snapshot Insight Report looking specifically at the challenges deaf people face with accessing their GP. The report followed local intelligence and a subsequent focus group with the Jewish Deaf Association (for people of all faiths and none) in April 2021.

In November 2021, Healthwatch Barnet held another focus group consisting of different participants and staff in the summer with the Jewish Deaf Association (JDA). The scope of the follow-up focus group was to obtain further data on the experiences of deaf residents in accessing more general health services, including community, hospital and GPs. From the in-depth qualitative feedback gathered from 14 people, four themes have been identified.

  1. Lack of provision for qualified interpreters
  2. Lack of d/Deaf awareness training
  3. Difficulties of remote appointments
  4. Communication challenges including a lack of accessible written information

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General details

Report title 
Snapshot Insight Report: Deaf People’s Healthcare Challenges
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Monday, 20 December, 2021
Date evidence capture began 
Monday, 1 November, 2021
Date evidence capture finished 
Tuesday, 30 November, 2021
Key themes 
Access
Administration
Digitalisation of services
Health inequalities
Information providing
Interpreters
Staff attitudes
Staff training

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
If this work has been done in partnership, who is the partner? 
Jewish Deaf Association
Primary research method used 
Focus group

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Inpatient care
Outpatients

Details about conditions and diseases

Types of disabilities 
Hearing
Types of long term conditions 
Deafness or severe hearing impairment

Details of people who shared their views

Number of people who shared their views 
14
Does the information include public's views? 
Yes
What was the main sentiment of the people who shared their views? 
Negative

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.