Snapshot of Healthwatch Tameside COVID-19 survey responses as at 12.6.20

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Summary of report content

Healthwatch Tameside published a snapshot of responses to their coronavirus survey.  They received 166 responses in the period from early May to 12 June 2020.  The survey was available online and on paper

The survey found that over half of the respondents didn’t think the pandemic had had an effect on their mental health, with the proportion of people who answered ‘no’ to this question growing over time.  Most people felt that the pandemic had had an impact on their physical health including an impact on the care they received for those conditions.  There were also a few comments about the impact the pandemic had had on social care, including not being able to see relatives and closure of day services.

There was a mixture of comments about new online and telephone services.  People who responded to the survey on paper were less likely to be able to access online healthcare services.  The survey also asked about people’s experience of using online and telephone services for the first time and about the impact of lockdown on people’s social activities.

There were no recommendations.

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General details

Report title 
Snapshot of Healthwatch Tameside COVID-19 survey responses as at 12.6.20
Local Healthwatch 
Healthwatch Tameside
Date of publication 
Friday, 19 June, 2020
Date evidence capture began 
Friday, 1 May, 2020
Date evidence capture finished 
Friday, 12 June, 2020
Type of report 
Report
Key themes 
Access
Administration
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Diagnosis
Digitalisation of services
Health promotion
Health protection
Information providing
Prescription
Quality of appointment
Quality of care
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 
Rep-7575

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Appointments
Chiropody
Diabetic medicine
Inpatient care
Ophthalmology
Orthopaedics
Mental health services 
Community mental health team (CMHT)
Social care services 
Day care (social care services)
Home care / domiciliary care
Residential care home
Urgent and emergency care services 
NHS 111

Details of people who shared their views

Number of people who shared their views 
166
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.