A snapshot of carers' views on the impact of Northamptonshire County Council cuts

Download (PDF 852KB)
You voted 'Yes'.

Summary of report content

From September to December 2018, Carers' Voice, with the support of Healthwatch Northamptonshire, conducted a survey to gather the views of carers on the services they use and the impact of recent cuts to local adult social care services on carers and the people they care for.

Key findings included: people named Health and Direct Payment as services they used most frequently; in view of the cuts, changes or reduction of services were reported most frequently for Health and Care in the Community; people spoke of the following issues as an impact of the cuts - delays, staff shortages, lack of support, poor communication, transport issues, costs and needs not being met.

Healthwatch Northamptonshire and Carers' Voice made four recommendations around: service providers and commissioners considering how changes to services can disproportionately affect groups such as carers and vulnerable people and how service design and provision should be shaped by the needs of these groups; further work to investigate which service changes affected carers the most; the council considering how they can better communicate with carers, particularly around funding, direct payments and delays; and further work to assess the views of health and care providers about how cuts to the system are impacting on their services for carers.

Would you like to look at:

General details

Report title 
A snapshot of carers' views on the impact of Northamptonshire County Council cuts
Local Healthwatch 
Healthwatch Northamptonshire
Date of publication 
Wednesday, 8 January, 2020
Date evidence capture began 
Saturday, 1 September, 2018
Date evidence capture finished 
Monday, 31 December, 2018
Type of report 
Key themes 
Communication between staff and patients
Cost of services
Service delivery organisation and staffing
Waiting times and lists for treatment
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Carers' Voice Northamptonshire
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.