Summary of report contentHealthwatch North Tyneside summarised their activity between October 2016 and March 2017 in a report to the Board. The report covers: - the trends arising from feedback received directly from service users - organisational updates - updates on thematic priorities - engagement and outreach activity - work with other bodies including CQC, local Healthwatch and Healthwatch England - a volunteer update - communications Healthwatch North Tyneside received 268 instances of feedback from service users during this six month period mainly via outreach activities, social media, feedback forms and the online feedback centre. The key trends arising from the feedback were: 1) Hospitals: Most users were satisfied with the care and treatment received. The complaints raised focused on the waiting times to access diagnostics and treatment, poor quality of care and staff conduct. 2) GPs: The majority of people were happy with the service received. Complaints were raised in regard waiting times for appointments. 3) Community services: Most feedback was praise for a particular day centre. The remainder of the feedback focused mainly on the need for greater support for carers. Feedback categorised as relating to “Other” services also focused on the need for greater support for carers. 4) Mental Health Services: Most feedback related to concerns about support offered during a crisis including the waiting times. 5) Urgent care: Feedback focused on the walk in centres including praise for the service and concern about proposed closures of two walk in centres. Concerns were raised regarding the waiting times for ambulances. The report also outlines Healthwatch North Tyneside’s plans for the next six months in relation to their thematic priorities: young service users, mental health, carers, hospital food, residential care homes. Healthwatch North Tyneside signposted 93 times during the period mainly to PALS. Healthwatch North Tyneside engaged 635 people through 40 engagement activities during the six month period.
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Six month activity report for the period October 2016 to March 2017
Healthwatch North Tyneside
Date of publication
Monday, 17 April, 2017
Date evidence capture began
Saturday, 1 October, 2016
Date evidence capture finished
Friday, 31 March, 2017
Type of report
Continuity of care
Food and nutrition
Quality of care
Quality of catering
Quality of treatment
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Primary research method used
How was the information collected?
Primary care services
Urgent care services
Mental health services
Mental health crisis service
Types of disabilities
Types of long term conditions
Mental health condition
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?