Single homelessness and mental health in Hackney

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Summary of report content

In April 2018, Healthwatch Hackney (HWH) and City and Hackney Mind (Mind) produced this report to provide insight into the experiences of single homeless people with mental health needs in the London Borough of Hackney. They felt it important for statutory commissioners and services to understand these experiences. They interviewed 20 single homeless adults with mental health needs. 12 out of the 20 contributors were aged 50 or under, 12 were men and 8 were from Black, Asian, Minority Ethnic & Refugee Groups. Discussions focused on the homelessness application process, temporary housing and hostel conditions, and hospital admission and discharge. We spoke to people about their experience of the homelessness application process and accommodation. It was clear the process was especially stressful for people with mental needs and that poor communication, long waits and lack of understanding had compounded their mental ill-health. Most told us they found the application process disempowering, opaque, confusing and often fraught with delays. Healthwatch Hackney hope the report will spur service and commissioner engagement with people who have mental health and housing needs in the borough. The report makes 12 recommendations but does not contain a response from any providers.

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General details

Report title 
Single homelessness and mental health in Hackney
Local Healthwatch 
Healthwatch Hackney
Date of publication 
Sunday, 1 April, 2018
Type of report 
Key themes 
Food and nutrition
Health and safety
Health inequalities
Health promotion
Health protection
Holistic support
Information providing
Integration of services
Lifestyle and wellbeing
Quality of care
Staff attitudes
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
Structured interview
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Mental health services 
Community mental health team (CMHT)
Depression and anxiety service
Mental health crisis service
Mental health recovery service
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Other population characteristics 
Homeless people
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.