Shropshire Stoke Heath prison engagement

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Summary of report content

Healthwatch Shropshire were approached by NHS England’s Health and Justice Team to go into Stoke Heath prison who are a seldom heard group in Shropshire to talk to the prisoners about their experience of health care within the prison setting.

Conducted through two focus groups one in 2016 and one in 2017 covering what was good about the services provided and how they could be improved. This was followed up with an annual quality visit where the experiences of the prisoners to inform their visit schedule and inspect the services on offer in the prisons.

The anonymised feedback was shared with the prison’s healthcare services so that they could use this patient experience to ensure their provision was meeting the needs of the prisoners.

The report covers prisons view on the quality of services provided to them for appointments, dentistry, continuity of care, complaints procedure, GP practice and mental health provision.

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General details

Report title 
Shropshire Stoke Heath prison engagement
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Friday, 19 May, 2017
Date evidence capture began 
Friday, 1 January, 2016
Date evidence capture finished 
Friday, 19 May, 2017
Type of report 
Key themes 
Complaints procedure
Continuity of care
Food and nutrition
Holistic support
Quality of care
Quality of staffing
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other (please specify)
If this work has been done in partnership, who is the partner? 
NHS England’s Health and Justice Team
Primary research method used 
Focus group
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
Diagnostic and/or screening service - single handed sessional providers
GP practice
Secondary care services 
Mental health services 
Mental health recovery service
Psychiatry / mental health (other services)

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Does the information include public's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not known
Is there evidence of impact in the report? 
Not known
What type of impact was determined? 
Implied Impact
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.