Shoreditch Park and City Primary Care Network

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Summary of report content

Healthwatch City of London and Healthwatch Hackney worked with Shoreditch Park and City Primary Care Network to understand what was working well and what could be improved in relation to access to GP services.  They ran a survey and 10 focus groups, speaking to a total of 1,056 people.

Nearly three quarters of survey respondents were satisfied with the health services they received in the last year.

Mental health services, physiotherapy, and health/wellbeing advisors are the services respondents most wanted to be made available in their respective GP surgeries.

The top five health priorities of community members, ranked in order of priority, are: childhood obesity, adult obesity, drug misuse, alcohol misuse, and smoking cessation.

Nearly nine in ten respondents said they would be prepared to have a Covid-19 vaccination.

Most focus group attendees had positive experiences with the quality of service at Shoreditch Park and City PCN practices, but appointments are harder to access because of problems with the online booking system implemented during the Covid-19 pandemic.

Poor accessibility of health services to the elderly community and those with certain disabilities during the pandemic resulted from the online GP appointment booking process.

Individuals reported consulting pharmacists for medical advice with relative ease compared to their GP.

There were two main contributors to public apprehension in using health services: fear of contracting Covid-19 and fear of burdening the system with comparatively minor issues.

Almost all participants agreed that the Covid-19 pandemic and its consequences have taken a great mental toll on the community.

For non-English-speaking residents, the most identified problems referenced communicative barriers in various aspects of daily living.

There were 14 recommendations.

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General details

Report title 
Shoreditch Park and City Primary Care Network
Local Healthwatch 
Healthwatch City of London
Healthwatch Hackney
Date of publication 
Thursday, 17 March, 2022
Date evidence capture began 
Monday, 1 March, 2021
Date evidence capture finished 
Friday, 30 April, 2021
Key themes 
Cleanliness hygiene and infection control
Digitalisation of services
Health inequalities
Health protection
Information providing
Quality of care
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other (please specify)
If this work has been done in partnership, who is the partner? 
Shoreditch Park and City Primary Care Network
Primary research method used 
Focus group
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice

Details about conditions and diseases

Types of disabilities 
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
16-17 years
18-24 years
25-64 years
65-85 years
85 +
Non binary
Asian / Asian British
Black/ African / Caribbean / Black British
Mixed / multiple ethnic groups
Other ethnic group
Sexual orientation 
Not known
Other population characteristics 
Homeless people
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.