Summary of report content
Healthwatch City of London and Healthwatch Hackney worked with Shoreditch Park and City Primary Care Network to understand what was working well and what could be improved in relation to access to GP services. They ran a survey and 10 focus groups, speaking to a total of 1,056 people.
Nearly three quarters of survey respondents were satisfied with the health services they received in the last year.
Mental health services, physiotherapy, and health/wellbeing advisors are the services respondents most wanted to be made available in their respective GP surgeries.
The top five health priorities of community members, ranked in order of priority, are: childhood obesity, adult obesity, drug misuse, alcohol misuse, and smoking cessation.
Nearly nine in ten respondents said they would be prepared to have a Covid-19 vaccination.
Most focus group attendees had positive experiences with the quality of service at Shoreditch Park and City PCN practices, but appointments are harder to access because of problems with the online booking system implemented during the Covid-19 pandemic.
Poor accessibility of health services to the elderly community and those with certain disabilities during the pandemic resulted from the online GP appointment booking process.
Individuals reported consulting pharmacists for medical advice with relative ease compared to their GP.
There were two main contributors to public apprehension in using health services: fear of contracting Covid-19 and fear of burdening the system with comparatively minor issues.
Almost all participants agreed that the Covid-19 pandemic and its consequences have taken a great mental toll on the community.
For non-English-speaking residents, the most identified problems referenced communicative barriers in various aspects of daily living.
There were 14 recommendations.