Shielding and the Covid-19 pandemic

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Summary of report content

Dudley Council Public Health team approached Healthwatch Dudley for help with getting the views of vulnerable people who had or should have been advised to shield to protect themselves from getting Covid-19.

 A sample of individuals, provided by the council, were contacted, by telephone, to gauge how they felt about their health and wellbeing during the Covid-19 pandemic period.  They spoke to 22 people.

Some people who are shielding felt they get sufficient support with their health and wellbeing from the community, neighbours, friends and family. Others are struggling and are not getting all of the help they need from the community or neighbours, friends and family.

Messages on shielding and the help that was available worked well for some but not all individuals. Some shielding individuals have been able to work at home or stay employed but on furlough. Others have lost their jobs or are affected by a reduction in their income.

There are those who have the technology, equipment and access to the Internet that they need. And those who don’t have the technology, equipment, access to the Internet, confidence and skills needed to do things effectively online.

Many shielding individuals are anxious about the ending of the requirement to shield and going out more as well as the relaxation of regulations on how people can meet up, social distancing, and the wearing of masks.

The report contains 4 recommendations about information and support for people who are shielding.

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General details

Report title 
Shielding and the Covid-19 pandemic
Local Healthwatch 
Healthwatch Dudley
Date of publication 
Thursday, 24 February, 2022
Key themes 
Health protection
Holistic support
Lifestyle and wellbeing
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
Primary research method used 
Structured interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.