Sexual Health Services review, Leeds - Provider Responses

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Summary of report content

In June 2018, Healthwatch Leeds published the provider responses to a review of Sexual Health Services carried out in March 2018. The overview of the response nots that Healthwatch Leeds feel that Leeds Sexual Health staff are providing excellent care in challenging circumstances and are mindful of the practical issues they need to resolve. There are responses from four providers; all have received recommendations around providing consistent booking in systems and a need for efficient and user friendly appointment systems. Each of the responses show that the providers' management teams have acted on recommendations, or have developed action plans to do so.

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General details

Report title 
Sexual Health Services review, Leeds - Provider Responses
Local Healthwatch 
Healthwatch Leeds
Date of publication 
Wednesday, 20 June, 2018
Date evidence capture began 
Wednesday, 20 June, 2018
Date evidence capture finished 
Wednesday, 20 June, 2018
Type of report 
Enter and view
Key themes 
Access
Administration
Booking appointments
Communication between staff and patients
Consent to care and treatment
Health promotion
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-6805

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers
Secondary care services 
Sexual health

Details about conditions and diseases

Conditions or diseases 
Gynaecological conditions
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
4
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Not applicable
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.