Sexual health public engagement summary

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Summary of report content

Healthwatch Stockton-on-Tees gathered feedback about sexual health services through an engagement strategy in late 2014. The team took a variety of approaches to gather feedback including targeted sessions with specific community groups. In total, 56 refugees and asylum seekers, and 48 young people provided feedback. The final report was aimed to influence the recommissioning process for sexual health services and improve service user experience. The report highlights two key findings; that young people were not always aware of how to access sexual health services, and that the services are not always delivered in a culturally appropriate way. Issues of access to the services were also raised in the report, such as opening times not suitable for people in education, and the location of services. Some respondents were concerned about the time and expense to travel to services. The importance of confidentiality and anonymity was emphasised by all the groups, suggesting they were more likely to use services if they were discrete. Five recommendations were included in the report. Firstly, to explore the current delivery of HIV screening in more culturally appropriate methods, to ensure awareness of services through a variety of methods to facilitate communication with all community groups. Ease of access should be considered as part of the new service specification, and for the local Healthwatch to ensure that these findings are iterated to Healthwatch England. The report did not include a response from the service provider.

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General details

Report title 
Sexual health public engagement summary
Local Healthwatch 
Healthwatch Stockton-on-tees
Date of publication 
Sunday, 1 May, 2016
Type of report 
Key themes 
Communication between staff and patients
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Deliberative event
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Secondary care services 
Sexual health

Details of people who shared their views

Number of people who shared their views 
Age group 
Other population characteristics 
Refugees or asylum seekers
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.