Service users’ experiences of understanding autism North West

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Summary of report content

East Lancashire Clinical Commissioning Group provided a grant to Understanding Autism North West to provide six free sessions of counselling to people with autism or with autism in their family. In turn, Understanding Autism North West were required to provide evidence on the impact of these sessions to East Lancashire Clinical Commissioning Group; in particular, in respect of the health and wellbeing of those who undertook the above programme. Healthwatch Lancashire were asked, in its capacity as the public voice for health and social care, to gather the views of the service users. For Healthwatch Lancashire, this project enabled the organisation to speak with parents about their general experiences of health and social care services in Lancashire whilst also asking their experiences of receiving counselling from Understanding Autism North West. Under the social prescribing grant, approximately 48 service users received counselling with Understanding Autism North West. In total 13 people responded to the consent form and were interviewed by Healthwatch Lancashire. Healthwatch Lancashire asked service users questions either individually or with a family member. Some service users were interviewed over the phone but most were interviewed in person. The questions were split into two themes: Identifying how accessible the counselling sessions were. The impact that attending the sessions had on the services users’ health and wellbeing. The findings in the report are in relation to the themes around accessibility, and the impact on Health and Wellbeing.

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General details

Report title 
Service users’ experiences of understanding autism North West
Local Healthwatch 
Healthwatch Lancashire
Date of publication 
Monday, 1 February, 2016
Date evidence capture began 
Monday, 1 February, 2016
Date evidence capture finished 
Monday, 1 February, 2016
Type of report 
Key themes 
Health inequalities
Health promotion
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
Primary research method used 
Structured interview
Unstructured Interview
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 
Community healthcare and nursing services

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.