Summary of report contentHealthwatch Derbyshire conducted a survey gathering 67 people’s views about their experiences of IAPT services in June 2014. The research was requested to establish the reasons why people did not take up the support of the services, did not attend appointments, or dropped out from using services as well as to provide insight for commissioners with regards to contracting. 81% of respondents rated their experience of IAPT services ‘Excellent’ or ‘Good’, and most respondents said that appointments were offered at a time and place that suited them. The report made one recommendation: that further work was undertaken between Healthwatch and partners to capture people’s views from all five IAPT services.
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Service user experience report: IAPT services
Date of publication
Monday, 1 September, 2014
Date evidence capture finished
Monday, 14 July, 2014
Type of report
Quality of care
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Mental health services
Psychiatry / mental health (other services)
Number of people who shared their views
All people under the age of 18
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?