Healthwatch Derby used an on-line survey to capture people’s choices and behaviours between June 2020 – March 2021. They found that overall, a third of people had changed their choice or behaviour around health and social services between June – December of last year – this reduced to one in five between January – March 2021.
They found that throughout this period, the key reason for the change had been:
• There was anxiety or fear around Covid-19
• People did not want to over burden the services
• Access - The service was closed/suspended, urgent only or could not get an appointment
• Communication from services
The report looks at people’s experiences of primary care services, community care and urgent care services.
Service sector report - choices and behaviour- end report
Date evidence capture began
Date evidence capture finished
Wednesday, 31 March, 2021
Communication between staff and patients
Continuity of care
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Primary research method used
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Urgent and emergency care services
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?