Service sector report - choices and behaviour- end report

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Summary of report content

Healthwatch Derby used an on-line survey to capture people’s choices and behaviours between June 2020 – March 2021. They found that overall, a third of people had changed their choice or behaviour around health and social services between June – December of last year – this reduced to one in five between January – March 2021.

They found that throughout this period, the key reason for the change had been:

• There was anxiety or fear around Covid-19

• People did not want to over burden the services

• Access - The service was closed/suspended, urgent only or could not get an appointment

• Communication from services

The report looks at people’s experiences of primary care services, community care and urgent care services.

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General details

Report title 
Service sector report - choices and behaviour- end report
Local Healthwatch 
Healthwatch Derby
Date of publication 
Wednesday, 12 May, 2021
Date evidence capture began 
Monday, 1 June, 2020
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Booking appointments
Communication between staff and patients
Continuity of care
Information providing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Social care services 
Respite care
Community services 
Community based services for people with a learning disability
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.