Service champions, a key to getting it right?

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General details

Report title 
Service champions, a key to getting it right?
Local Healthwatch 
Healthwatch Enfield
Date of publication 
Monday, 9 October, 2017
Date evidence capture began 
Wednesday, 1 February, 2017
Date evidence capture finished 
Sunday, 1 October, 2017
Type of report 
Local analysis
Other
Key themes 
Cost of services
Public involvement
Other information of note about this report 
Good Practice
Case Study
Healthwatch reference number 
HW-28

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
Healthwatch Barnet, Barnet Enfield and Haringey Mental Health Trust
Primary research method used 
Structured interview
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Mental health services 
Community mental health team (CMHT)

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
4
Age group 
All people 18 and over
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.