September 2020 Intelligence Report

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Summary of report content

The report identifies the number of contacts received by Healthwatch Kingston-upon-Hull. It also provides a breakdown of the chosen method of contact and their reason for contact. Please note that the number of contacts differs from the amount of comments made about a service, due to people making multiple comments about a service during one contact.

The report also provides details of the types of services and the nature of the concerns and compliments that members of the public reported to Healthwatch Kingston-upon-Hull during the month of September.

The services highlighted from the intelligence are as follows:

  • GP Surgeries
  • Dentists
  • Hospital

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General details

Report title 
September 2020 Intelligence Report
Local Healthwatch 
Healthwatch Kingston Upon Hull
Date of publication 
Wednesday, 28 October, 2020
Date evidence capture began 
Tuesday, 1 September, 2020
Date evidence capture finished 
Wednesday, 30 September, 2020
Type of report 
Patient experience
Key themes 
Communication between staff and patients
Staff attitudes
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Accident & emergency

Details of people who shared their views

Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.