Self harm: Case study 3

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Summary of report content

This is the third of 3 case studies undertaken by Healthwatch Cornwall. Each case study focuses on an individual’s experience with self-harm and mental health services. This case study focused on a man, Mr X, who has a history of self-harm and attempted suicide and experienced homophobic insults while receiving care. Mr X was admitted to hospital following an attempted suicide. He was seen by a doctor, and then by the psychiatric team. He felt that the team was disinterested. During his discharge conversation he became angry and he reported losing his temper with staff. On his way home, he attempted to jump in front of a vehicle. He intended to jump from a multi-storey car park, however, he was picked up by police and taken to the secure suite in Redruth. After being taken to the suite, Mr X reported that he felt he was being taken seriously. He was taken to Harrow voluntarily to be assessed further. He felt he was treated well in Harrow. Mr X said he was upset by a male nurse who made a homophobic comment while stitching up a cut. He added that he felt he had achieved something by not being admitted for self-harming for two years.

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General details

Report title 
Self harm: Case study 3
Local Healthwatch 
Healthwatch Cornwall
Date of publication 
Friday, 1 January, 2016
Date evidence capture began 
Friday, 1 January, 2016
Date evidence capture finished 
Friday, 1 January, 2016
Type of report 
Key themes 
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Psychiatry/mental health (hospital services)

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.