Self harm: Case study 2

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Summary of report content

This is the second of 3 case studies undertaken by Healthwatch Cornwall. Each case study focuses on an individual’s experience with self-harm and mental health services. This case study focused on a woman, Ms X, who has Asperger’s and was suffering from low mental health. Following a number of admissions to hospital, Ms X had discharged herself each time because she felt she was being poorly treated and had not received the support she needed. Ms X described feeling scared and embarrassed. Ms X provided a number of suggestions as to how services could be improved to better accommodate people who were struggling with their mental health. She suggested that more proactive follow-ups and better information sharing would be helpful.

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General details

Report title 
Self harm: Case study 2
Local Healthwatch 
Healthwatch Cornwall
Date of publication 
Friday, 1 January, 2016
Date evidence capture began 
Friday, 1 January, 2016
Date evidence capture finished 
Friday, 1 January, 2016
Type of report 
Key themes 
Quality of care
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Psychiatry / mental health (other services)
Urgent and emergency care services 
Accident & emergency

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Learning disability
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.