Seldom heard voices visual and hearing sensory loss

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Summary of report content

Healthwatch Lincolnshire carried out a piece of work to gather seldom heard voices visual and hearing sensory loss. As a result of these engagement practices the total of people choosing to participate in the survey was 331. During all of the face-to-face and telephone consultations it has been made abundantly clear that those people suffering serious sight loss feel that there is far too little support or understanding of their needs. A lack of knowledge by service providers is a key area identified as in need of specialist training especially for front line staff. Communication for all people suffering sensory loss was found to be of great concern and it was felt that this was closely linked to the issue of having trained staff who had at least a basic understanding of the needs by this group of people. As ever within Lincolnshire the problem with our transport infrastructure causes many individuals a lot of problems with additional problems attributed to the needs of deaf people in respect of sign language interpreters and the requirement for better co-ordination with them and appointments. Emotional support was an area giving many reasons to feel there is a gap in our services as currently there is no provision for direct support at the point of diagnosis and there is only one organisation providing any level of emotional support within the County and this is by a Charity. It was expressed on a number of occasions that people suffering serious sensory loss felt that too little support is given by our statutory organisations which leads to a far greater burden being placed on Charitable organisations. In respect of sight loss the short term support is felt to be inadequate and it is hoped that long term support will be given by local government and not having to rely upon Charities to do that work. It is generally felt that people suffering with serious sensory loss try very hard to get on with life as best they can but also feel more could be done to help them have an improved quality of life.

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General details

Report title 
Seldom heard voices visual and hearing sensory loss
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Tuesday, 15 September, 2015
Date evidence capture began 
Tuesday, 15 September, 2015
Date evidence capture finished 
Tuesday, 15 September, 2015
Type of report 
Key themes 
Communication between staff and patients
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.