Scoping a model for mental health support in secondary schools

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Summary of report content

This evaluation was carried out to explore the current situation for children and young people (CYP) and parents seeking early intervention. The focus was on CYP’s experience of mental health help through their secondary schools, their access to other services outside school, and how they would like these services delivered in the future. This report contains both quantitative and qualitative findings, from an online survey. 122 people took part.

Key Findings:

  • There is an awareness of mental health issues with students, and parents prepared to seek support.
  • A holistic approach is preferred with help and support being across a range of sources.
  • An informal, and local approach is preferred.
  • Signposting needs to be clearer so that students and parents know where to start and what services are out there.
  • Professional capacity was citied a concern, as was the need for an embedded ethos around MH (Mental Health) support in the school.

As the academic year progressed the Covid –19 situation meant that schools were in a state of flux with students coming in and out of lockdown.  Healthwatch North Somerset modified their approach by using online surveys and telephone work.

Healthwatch North Somerset make five recommendations in this report. The report contains a response from several stakeholders.

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General details

Report title 
Scoping a model for mental health support in secondary schools
Local Healthwatch 
Healthwatch North Somerset
Date of publication 
Friday, 18 June, 2021
Date evidence capture began 
Monday, 1 February, 2021
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Booking appointments
Building and facilities
Communication between staff and patients
Continuity of care
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 

Details of health and care services included in the report

Mental health services 
Child and adolescent mental health services (CAMHS)

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.