Satisfaction with booking appointments and waiting lists in GP surgeriesDownload (PDF 1.86MB)
Summary of report content
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Satisfaction with booking appointments and waiting lists in GP surgeries
Healthwatch Tower Hamlets
Date of publication
Friday, 31 May, 2019
Date evidence capture began
Friday, 29 September, 2017
Date evidence capture finished
Wednesday, 27 February, 2019
Type of report
Communication between staff and patients
Digitalisation of services
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?