Sandwell E&V Wellcroft House June 2017 FINAL SOCIAL CARE HW 119

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Summary of report content

Healthwatch Sandwell conducted an Enter and View on Wellcroft House residential home, Sandwell, a privately owned residential home catering those with moderate to severe learning difficulties and complex disabilities. The home caters for a maximum of 6 residents. The visit was conducted on 14thJune 2017. The visit was arranged as part of Healthwatch Sandwells enter and view schedule. Observation by the enter and view representatives reported that: At the time of ourvisit, the evidence is that Wellcroft House provides a good level of care for its residents •Staff are well trained and dedicated •Wide range activities for residents •Well led

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General details

Report title 
Sandwell E&V Wellcroft House June 2017 FINAL SOCIAL CARE HW 119
Local Healthwatch 
Healthwatch Sandwell
Date of publication 
Wednesday, 14 June, 2017
Date evidence capture began 
Wednesday, 14 June, 2017
Date evidence capture finished 
Wednesday, 14 June, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Food and nutrition
Health protection
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider

Details of health and care services included in the report

Social care services 
Residential care home
Community services 
Community healthcare and nursing services

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Long term condition
Types of long term conditions 
Learning disability

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.