Salisbury District Hospital: A snapshot of patient experiences

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Summary of report content

Healthwatch Wiltshire investigated patient experiences of Salisbury District Hospital. Interviews were conducted with 24 patients visiting the Hospital Cafe, which collected views on the process of being discharged from Hospital and of treatment and care at the hospital more generally. 

Patients reported that their experience of hospital discharge were positive with plans clearly explained, information provided and arrangements planned. However, two relatives said that they felt their loved one's discharge was rushed and said that this meant that the person had to be readmitted. Patients felt that staff were helpful and kind. Relatives and patients were happy with the provision of a family room in the intensive care unit. A number of people suggested some improvements for the hospital. These included that the breast clinic signage was hard to find and that staff were often rushed on the wards. 

Healthwatch Wiltshire recommended that the hospital should review the signage to the breast clinic, evaluate recent readmissions to prevent future readmissions, look at ways to improve the consistency of information given to patients and their families about the plans for discharge, and to inform patients and their families of preventative actions that have been put in place following situations where things have gone wrong.

The service provider responded positively with an action plan to address the recommendations made in the report. 

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General details

Report title 
Salisbury District Hospital: A snapshot of patient experiences
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Tuesday, 16 April, 2019
Date evidence capture began 
Monday, 1 October, 2018
Date evidence capture finished 
Monday, 1 October, 2018
Type of report 
Key themes 
Communication between staff and patients
Continuity of care
Information providing
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Service Provider
If this work has been done in partnership, who is the partner? 
Salisbury District Hospital
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.