Safeguarding Experiences Report, Wolverhampton

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Summary of report content

In 2016 The Wolverhampton Safeguarding Adults Board commissioned Healthwatch Wolverhampton to conduct research into adult service users gaining further insight into their experiences of safeguarding. The project comprised two parts: Part One involved focus groups (26 participants) consisting of carers, service users and advocates discussing views on safeguarding and Part Two consisted of seven structured interviews with adults who had been through a safeguarding review to better understand their experiences. Key findings from Part One research included: most participants did not understand the term ‘safeguarding’ and there was a general lack of awareness of the people and processes in place to protect them from abuse and neglect; there was general distrust of professionals who were sometimes seen as unhelpful; some participants with mental health issues felt there was too much pressure on resources; none of the participants knew where to go for help or what services were available; those who had used advocates felt they were better able to access services; that Direct Payments offered choice but that is only effective if people have capacity and knowledge of what is available. Part Two findings included participants feeling it was difficult to find out who to talk to at the Council about their safeguarding concerns; less than half the participants were involved in putting together a Safeguarding Plan and satisfaction with the outcomes of plans was inconsistent. Recommendations included raising awareness of Safeguarding via a programme of public engagement and making Safeguarding personal for those who had been through a review. It was also concluded that the findings of research be shared with social workers and other practitioners to obtain their feedback to help improve removing barriers to person-centred, outcomes-focused practice.

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General details

Report title 
Safeguarding Experiences Report, Wolverhampton
Local Healthwatch 
Healthwatch Wolverhampton
Date of publication 
Thursday, 15 September, 2016
Date evidence capture began 
Saturday, 12 December, 2015
Date evidence capture finished 
Friday, 1 January, 2016
Type of report 
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other (please specify)
Primary research method used 
Focus group
Structured interview
How was the information collected? 
Visit to provider

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Mixed / multiple ethnic groups
Sexual orientation 
Not known
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.