Russells Hall Hospital

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Summary of report content

Healthwatch Dudley undertook a research project to collect patients’ views and experiences of their journeys during their stay on hospital medical and surgical wards and to gain their views on possible discharge options. They spoke to 31 patients between 26 January 2015 and 5 March 2015

Four themes were identified that helped to improve understanding of what patients were saying about their hospital journeys and communications with staff on their care and discharge arrangements. Theme one elaborates on how staff were viewed by patients, in most instances, to be delivering good care. Consequently, there needs to be an emphasis on conversations and interactions between patients and staff building trust, encouraging and effectively dealing with questions and helping to foster the genuine co-production of decisions about care and wellbeing.

Theme two was about the time that hospital staff have to interact with patients and have conversations with them about their care and wellbeing. It is important to get the balance right between providing high quality care and the time and space needed for meaningful and productive conversations and communications.

Theme three focuses on patients knowing what is happening to them. Good conversations and communications between staff and patients will keep patients informed about what is being planned for them and why. Clear two-way communication also helps staff to better understand how patients feel about what is happening to them and how their hospital experience and discharge might be improved.

Theme four recognises that a patient’s move to a stepdown or intermediate care placement can be particularly stressful and problematic unless care is taken to get communications about such arrangements right. There must be clear information provided from the outset on options for leaving hospital or discharge that is regularly reviewed and updated to avoid unnecessary patient anxiety or surprises in terms of care that is provided or discharge planning.

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General details

Report title 
Russells Hall Hospital
Local Healthwatch 
Healthwatch Dudley
Date of publication 
Wednesday, 1 April, 2015
Date evidence capture began 
Monday, 26 January, 2015
Date evidence capture finished 
Friday, 6 March, 2015
Type of report 
Key themes 
Communication between staff and patients
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Service Provider
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Inpatient care

Details of people who shared their views

Number of people who shared their views 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.