Runnymede health centre: Enter and view

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Summary of report content

Report describing findings from an enter and view visit conducted by Healthwatch Windsor, Ascot and Maidenhead. A number of different methods were used to gather experiences from patients including before and after surveys, observation, engagement during the visit and liaison with the centres Patient Participation Group. They found that people were largely positive about their experiences when attending the centre and many cited location as being essential to this. Not many used the surgeries website to access appointments or information and only around 50% of patients engaged said they managed to see the GP of their choice which can affect continuity of care. Awareness about the Patient Participation Group was also very low which Healthwatch recommended to be addressed. The report contains a response from the Practice Manager who is working through the recommendations although there are no details of tangible changes made.

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General details

Report title 
Runnymede health centre: Enter and view
Local Healthwatch 
Healthwatch Windsor, Ascot & Maidenhead
Date of publication 
Wednesday, 15 January, 2020
Date evidence capture began 
Friday, 22 November, 2019
Date evidence capture finished 
Friday, 22 November, 2019
Type of report 
Enter and view
Key themes 
Booking appointments
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Health promotion
Information providing
Public involvement
Service closure
Staff attitudes
Waiting time to be seen once arrived at appointment
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Types of disabilities 
Long term condition
Types of long term conditions 
Not known
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.