Royal Oldham Hospital Haematology Day F11 Ward

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Summary of report content

Healthwatch Oldham Team engaged with patients on F11 Haematology Day Unit at Royal Oldham Hospital. They spoke to 41 patients and 15 relatives and friends over four three hour sessions during February and March 2018. T

The overall experience of patients and their family and friends of the Haematology Day Care Unit was very positive. Patients were happy with the medical treatment they had received enjoying the relaxed atmosphere in the Treatment Area.

However, there were a number of concerns raised by patients and their family and friends.  These included an overcrowded waiting area; long waiting times; low levels of qualified staff and insufficient car parking spaces. 

There were six recommendations covering the main concerns outlined in the report.


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General details

Report title 
Royal Oldham Hospital Haematology Day F11 Ward
Local Healthwatch 
Healthwatch Oldham
Date of publication 
Monday, 20 July, 2020
Date evidence capture began 
Wednesday, 21 February, 2018
Date evidence capture finished 
Friday, 6 March, 2020
Type of report 
Key themes 
Building and facilities
Car parking access
Communication between staff and patients
Quality of appointment
Quality of care
Staff levels
Waiting time to be seen once arrived at appointment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Mixed / multiple ethnic groups
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.