Royal London Hospital Outpatient Services

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Summary of report content

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Report 
PDF icon 20190603_Tower Hamlets_Royal London Hospital Outpatients Services Community Insights.pdf

General details

Report title 
Royal London Hospital Outpatient Services
Local Healthwatch 
Healthwatch Tower Hamlets
Date of publication 
Wednesday, 1 May, 2019
Date evidence capture began 
Friday, 1 March, 2019
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Healthwatch England thematic review
Key themes 
Administration
Booking appointments
Cancellation
Communication between staff and patients
Information providing
Quality of appointment
Quality of care
Referrals
Staff attitudes
Support
Waiting times and lists for treatment
Healthwatch reference number 
Rep-4618

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
If this work has been done in partnership, who is the partner? 
No
Primary research method used 
User stories
How was the information collected? 
Outreach

Details of health and care services included in the report

Secondary care services 
Appointments
Cancer services
Cardiology
Day care
Dentistry
Diabetic medicine
Ear, nose and throat
Gastroenterology
Neurology
Ophthalmology
Outpatients
Paediatrics
Pain management clinics

Details of people who shared their views

Number of people who shared their views 
150
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.