Royal Derby Hospital PLACE assessment

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Summary of report content

Healthwatch Derby undertook a PLACE review of the Royal Derby Hospital's Reception, Combined Day Unit, Ward 408, and the Renal Unit on 11 December 2013. The visit was very positive with a lot of good practice and positive observations being made. Any negative recommendations, it appears, were addressed during the visit or within the days after. There were two negative responses that the Provider explained why they had not or were not being addressed.

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General details

Report title 
Royal Derby Hospital PLACE assessment
Local Healthwatch 
Healthwatch Derby
Date of publication 
Wednesday, 11 December, 2013
Date evidence capture began 
Wednesday, 11 December, 2013
Date evidence capture finished 
Wednesday, 11 December, 2013
Type of report 
Report
Key themes 
Access
Administration
Admission
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Health protection
Service delivery organisation and staffing
Healthwatch reference number 
Rep-5035

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Renal medicine

Details about conditions and diseases

Types of disabilities 
N/A
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
2
Age group 
Not known
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not applicable
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.