Roma and Travellers

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Summary of report content

Healthwatch Luton created a survey to understand the health and social care experiences of Roma and Irish/English traveling communities. They circulated it via other organisations including One Voice Travellers, Roma Trust, and Humanitas to collect the information. From the 10 responses they received, Healthwatch Luton found that illiteracy and language barriers were big issues faced by this group when visiting GPs. Individuals from this community often felt stereotyped by hospital staff due to lack of their ethnic cultural awareness amongst the care professionals. The cost of treatment and lack of registration also acted as barriers to accessing services for many respondents. Following this, Healthwatch Luton plans to to embark on on a programme of cultural awareness for the professionals in Luton, to ensure they understand the needs of Roma and Travellers.

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Report 
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General details

Report title 
Roma and Travellers
Local Healthwatch 
Healthwatch Luton
Date of publication 
Monday, 29 July, 2019
Date evidence capture began 
Friday, 16 August, 2019
Date evidence capture finished 
Friday, 16 August, 2019
Type of report 
Report
Key themes 
Access
Communication between staff and patients
Cost of services
Engagement
Health inequalities
Quality of treatment
Staff attitudes
Healthwatch reference number 
Rep-4692

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
If this work has been done in partnership, who is the partner? 
No
Primary research method used 
Survey
How was the information collected? 
Third Party

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Appointments
Social care services 
Adult social care
Community services 
Other

Details of people who shared their views

Number of people who shared their views 
10
Age group 
Not known
Gender 
Not known
Ethnicity 
Other ethnic group
Specific ethnicity if known 
Gypsy or Irish Traveller
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.