The role of the Pharmacy in Newham

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Summary of report content

On 13th February 2014, Healthwatch Newham undertook a user engagement along with North East London public pharmacy partnership to find out what local residents’ views were about what a pharmacy should be and how they can help in improving the health and wellbeing of the local residents.  

Two workshops were held to find out how they can create a culture where the public are aware of an utilise fully the range of services available from their local communities pharmacy now and in the future; how a pharmacist can provide service competently and how does the public expect pharmacists to work together with GPs, hospitals, community nurses and care homes to improve health outcomes. The second workshop discussed how they could Commission services from community pharmacy and maximise the potential to support patients to get more of their medicines; how they can better integrate community pharmacy services into the patient care pathway and how collaborations on a population basis can support the delivery of better outcomes.

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General details

Report title 
The role of the Pharmacy in Newham
Local Healthwatch 
Healthwatch Newham
Date of publication 
Wednesday, 23 April, 2014
Date evidence capture began 
Thursday, 13 February, 2014
Date evidence capture finished 
Thursday, 13 February, 2014
Type of report 
Key themes 
Public involvement
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
North-East London Public Pharmacy Partnership
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.