The role and impact of Healthwatch Brighton and Hove: Third activity report

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Summary of report content

Healthwatch Brighton and Hove conducted their third activity report for 2020-21, in which they describe the vital role that Healthwatch Brighton and Hove has played in supporting patients and local health and social care services between July 2020 and Feburary 2021. 

The report shows that regular bullentins have continued to provide up-to-date advice and information on services during the COVID-19 pandemic as well as the vaccine roll-out. The hospital discharge project supported over 1,500 people. Healthwatch Brighton and Hove have heard from 220 people with questions and feedback on services, with many asking about the vaccine programme. The report shows that dental services have been badly impacted by COVID-19 and it is the second biggest concern that has been raised with Healthwatch Brighton and Hove.

In addition to COVID-19 work, Healthwatch Brighton and Hove delivered a Sussex-wide series of reports on Patient Transport Services which will help shape the future contract that is currently being drafted, and the End-Of-Life report is helping to re-shape how patients at the end of their lives, and their relatives, are cared for.

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General details

Report title 
The role and impact of Healthwatch Brighton and Hove: Third activity report
Local Healthwatch 
Healthwatch Brighton And Hove
Date of publication 
Tuesday, 30 March, 2021
Date evidence capture began 
Wednesday, 1 July, 2020
Date evidence capture finished 
Sunday, 28 February, 2021
Key themes 
Booking appointments
Quality of care

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Social care services 
Hospice services
Community services 

Details of people who shared their views

Does the information include public's views? 
Not applicable
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Not applicable

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.