Rights to Access

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Summary of report content

Healthwatch Warwickshire designed a Right to Access project which aimed to increase understanding of the rights of homeless people to access Primary Care, especially GPs. This was done by distributing information, including Rights to Access Cards, running workshops with people who worked with homeless people and engaging with GPs.

The Rights to Access Project (RAP) is generally seen as being of great value by homeless people and the organisations that work with and for them. The positive responses from homeless people and key partners appear to indicate that the rights-based approach is correct and was strongly endorsed and supported by Warwickshire County Council. It became clear during the course of the project that homelessness and the approaches to dealing with it varies considerably between Districts of Warwickshire. There are a complex range of reasons for this variation. GP Practices have varied considerably in their responses to RAP. Some have been enthusiastic participants, but there has been a large degree of reluctance to engage by other Practices. The Clinical Commissioning Groups (CCGs) have also varied in their responses to RAP. It was embraced by South Warwickshire CCG as a valuable piece of work, but not by Coventry and Rugby, or North Warwickshire CCGs.

Healthwatch Warwickshire will be sharing this approach with partners.

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General details

Report title 
Rights to Access
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Monday, 15 February, 2021
Date evidence capture began 
Monday, 1 October, 2018
Date evidence capture finished 
Sunday, 31 May, 2020
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Digitalisation of services
Health inequalities
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Other population characteristics 
Homeless people
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Allied health care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.